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Customer experience is not a new concept in the federal market but COVID drove home how poorly federal agencies performed when it came to delivering critical services to citizens as well as cooperation among agencies. With President Biden’s customer experience executive order making agencies accountable to improve their CX, new business opportunities are emerging. This ebook will explore those opportunities as well as the leading companies pursuing them.</p>
<p>Moving to the cloud is a marathon, not a sprint – and it requires careful preparation. Our guide helps your agency embark on a smart cloud transformation journey. It highlights the benefits of cloud computing and offers insights into strategy and planning, managed services, agility, ROI, and transformation. With a smart cloud foundation rooted in solid strategy and planning, your agency can capitalize on transformative technologies that improve business functions now and well into the future.</p>
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Is “whole of state” finally catching on nationwide? Are states taking ownership of cybersecurity, software, hardware, procurement for cities and counties?</p>
<p>After putting themselves on the front lines as service members, it is critical that active military personnel and Veterans receive the health care they need when they return home. However, many individuals face significant obstacles when seeking care solutions, which can result in long-term physical or mental health impediments that negatively impact adjustment to civilian life.</p>
<p>SLED (State, Local, and Educational) public administration agencies face numerous challenges in meeting their mission, including the need to collaborate seamlessly with their remote colleagues. In this eBook, learn how partnering with Lumen can provide your agency with the talent, expertise and infrastructure needed to unlock the full potential of your data and rapidly adopt game-changing technologies. Take advantage of the full range of capabilities needed for success in a digital-first business landscape, delivered in a simple platform approach that makes it easy to manage IT operations while also potentially reducing costs.</p>
<p>The rapidly evolving field of artificial intelligence presents a complex landscape of both opportunities and challenges for federal civilian agencies. In order to integrate AI into their missions in the most efficient and effective way, it’s critical that agencies develop a strategic and informed approach. In this white paper, an industry expert from SolarWinds offers an insightful demystification of AI, delving into core principles and best practices the company infuses into service, as well as advice for an ever-changing future.</p>
<p>NetDocuments, the leading cloud-based document management system (DMS), provides a useful platform with several tools created to optimize document workflows. Some highlights include seamless internal and external file sharing, digital workspaces to enhance team collaboration, and privacy protection. Learn about how PatternBuilder improves automation, gain insight on SetBuilder, and learn how to leverage AI with ndMAX and PatternBuilder MAX.</p>
As organizations recognize the important role of field services such as repairs and maintenance in delivering exceptional service, there's an increasing demand for solutions that efficiently streamline operations and improve customer experiences.
<p>Being connected to the internet 24/7/365 with high-speed communication networks is no longer a luxury—it’s an expectation. We expect to find the information we need, when we need it, with no interruption. But for our tactical edge—the people deployed on the front lines—the environment is very different.</p>
<p>For those responsible for collecting and disseminating intelligence, the ability to securely connect to the internet from literally anywhere can be a matter of life and death; the difference between a successful mission and one that fails; or the difference between accurate intelligence delivered in time or too late.</p>
<p>In response to these needs, the Department of Defense (DoD) created the concept of the tactical cloud edge and tactical compute nodes. Learn more about how Zscaler Government Cloud can be your zero trust cloud solution.</p>
<p>While it may seem straightforward, securing buy-in for short-term rental revenue collection projects requires data, collaboration, and a strategic approach. Ready to learn how to get your project off the ground? Watch this on-demand webinar featuring Shannon Gray, CEO and founder of Gray Research Solutions, and Mike Bozich, account executive at Granicus, to get the scoop.</p>
<p>Key takeaways:</p>
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<li>The two high-level approaches taken by state and local governments to collect revenue.</li>
<li>The data and insights needed to collaborate across departments and secure support.</li>
<li>Real world examples of successful revenue collection projects and their approaches.</li>
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<p>Generative AI holds immense potential for transforming government operations, but agencies must balance innovation with security, privacy, and ethical considerations. In a recent roundtable discussion hosted by the Advanced Technology Academic Research Center (ATARC) in partnership with Elastic, Federal experts discussed the importance of authoritative data as it pertains to generative AI use in the Federal government.</p>
<p>From major agency reforms to pay raises, <em>Government Executive</em> takes a look at the Biden administration's spending priorities for fiscal 2025. </p>
<p>Many federal health agencies face obstacles in meeting constituents' needs, hindering productivity and jeopardizing key programs. While pressure is mounting to modernize systems, it's a daunting task best done with a proven strategic partner.</p>
<p>This white paper explores three use cases. Each highlights how Optum Serve helped leading federal agencies address systemic problems and improve community health and well-being efficiently, effectively and sustainably. </p>
<p>Artificial Intelligence (AI) has emerged as a transformative force, with the potential to reshape traditional landscapes in the legal industry and fundamentally alter the way government agencies operate. Within the public sector, AI extends beyond mere automation and plays a pivotal role in revolutionizing processes, fostering efficiency, and ensuring informed decision-making. This white paper takes a deeper look into AI across the public sector and government landscapes.</p>
