Perspecta Inc. | March 28, 2018

Smooth rollout for Rhode Island’s modernized DMV computer system

Effective June 1, 2018, DXC U.S. Public Sector became part of Perspecta Inc.

Rhode Island citizens are enjoying a new experience at the Division of Motor Vehicles (DMV) — shorter, quicker lines —thanks to the successful modernization of Rhode Island’s DMV computer system, which went live in July 2017.

Because of the amount of data involved and high-profile of such projects, state DMV deployments can be very challenging, and Rhode Island's was no exception. This deployment ultimately achieved success through the combination of many factors, perhaps the most essential of which was the adoption of an agile development approach in favor of traditional linear development cycles. This meant that software development took place in shorter cycles among leaner cross-functional teams working collaboratively, leading to a much more interactive, hands-on approach. DXC U.S. Public Sector started by gathering requirements in batches, demonstrating solutions to the DMV as they were being built and making adjustments according to feedback.

 Additional factors to this project’s success include:

On July 5, when the new system went online at the Rhode Island DMV headquarters in Cranston, numerous local television stations and newspapers were on hand to report on what citizens experienced. What the reporters found was a smooth rollout with short lines, no major technical glitches and many citizens who said it was the best experience they had ever had at the DMV.

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